2026年9月30日

全球事务
助力小型企业将人工智能投入实际应用

与美国小企业发展中心（SBDC）的合作将扩展实操培训和当地指导，同时一份新报告探讨了小型团队正在利用人工智能取得的成就。

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培训顾问并触达本地小型企业
小型团队正在利用人工智能实现什么
基于对小型企业的务实支持

小型企业的根基在于雄心：一门你已臻化境的技艺、一项乐于分享的技能，或一种服务社区的更佳方式。然而，将这种雄心和专业能力转化为商业成果，也意味着要寻找客户、管理财务并处理营销事务，而这些往往需要依靠人手有限且时间紧迫的小型团队来完成。人工智能可以扩展团队的产能，但弄清楚从何入手同样需要时间。一位值得信赖的顾问能让这第一步变得更加轻松。

今天，OpenAI 宣布与美国 SBDC（在新窗口中打开）——一个每年服务100万名企业家的全国小企业发展中心网络——建立合作伙伴关系，以帮助更多小型企业在工作中使用人工智能。在初始阶段，通过 OpenAI Academy 的社区培训师计划，我们计划培训约150名小企业发展中心顾问，并将实操研讨会带到全国的 SBDC 网络中，目标是通过面对面的培训触达至少1,000家小型企业，并通过我们共同开发的一对一指导和资源惠及更多企业。

与此同时，我们还发布了《小型企业，更大能力》（Small Businesses, Bigger Capabilities）报告（在新窗口中打开），考察企业主和小型团队如何利用人工智能来扩展其构建能力和成就范围。报告显示，仅在最近一周（9月9日至15日）的一周内，全球约有400万小型企业员工使用了 OpenAI 的工具。通过 SBDC 合作伙伴关系，我们希望帮助更多企业主建立技能和信心，以探索人工智能能为他们的业务带来哪些可能性。

培训顾问并触达本地小型企业

试点项目将结合对当地顾问的培训以及让企业主学习、实践并获得持续支持的机会：

顾问的培训与认证。美国 SBDC 计划选拔小企业顾问，进入 OpenAI Academy 的培训与认证路径，该路径专注于帮助小型企业应用人工智能。通过这项培训，我们将 SBDC 的社区专业知识和值得信赖的顾问关系与人工智能工具相结合，帮助顾问指导企业主选择合适的起点、负责任地使用人工智能，并评估其是否对业务有所帮助。顾问和工作人员还将通过单独的引导员路径和小企业研讨会模块，为主持小组会议做好准备。

本地实操研讨会。我们计划与 SBDC 网络合作举办 Academy 研讨会，每个参与的网络至少举办一场。这些活动借鉴了 OpenAI Academy 三小时实操模式的设计，帮助企业主构建并测试在真实业务任务中使用 ChatGPT 的方法，并在结束后制定将这些工具付诸实践的计划。SBDC 顾问将在会后跟进，帮助企业主解答疑问，并查看哪些方法被证明是有效的。

由业务需求驱动的资源。我们将与美国 SBDC 共同创建将人工智能投入实际应用的实用指南，以及一份针对特定行业的配套指南，这些资源将通过 OpenAI Academy 和美国 SBDC 的渠道共享。潜在主题包括营销、运营、制造、出口和政府合同。这些指南将反映我们从研讨会和指导中获得的经验。

小型团队正在利用人工智能实现什么

我们的新报告
（在新窗口中打开）
《小型企业，更大能力》汇集了使用数据和企业主的体验，以考察小型企业如何已经开始使用 OpenAI 的工具。报告显示，在9月最近的一周内，约有400万名员工人数少于500人的公司员工使用了我们的产品。其中近五分之一的用户供职于员工人数少于10人的企业。而在8月，像 ChatGPT Work 和 Codex 等产品中的智能体输出令牌（即 AI 模型处理和生成的单位）占小型企业所有输出令牌的三分之二，而这一比例在2026年4月仅为三分之一。

报告还考察了小型企业转向 AI 处理的工作领域。在样本中，财务与会计、供应链、法律与合规以及营销领域中小型企业用户与 AI 智能体的互动占比，均至少是大型企业用户的三倍。这些正是小团队可能需要帮助，却尚未配备专职专家的行业。

对于部分企业主而言，这种帮助使他们能够着手完成原本会搁置的工作。在俄亥俄州经营三家餐厅的 Ted 和 Tami Taylor 使用 ChatGPT Work 在更新自家菜单价格前对比竞争对手的价格。这一分析帮助他们避免了可能导致部分商品失去竞争力的涨价。Ted 表示，否则他们本会跳过这一比较步骤。

其他企业主则利用 AI 开拓新业务。Teri Moten 使用 ChatGPT Work 研究德克萨斯州南部的学区，并准备个性化的推广内容，她对此进行审核后发送。她报告称，在开始推广后的十天内就预订了付费培训课程。这些体验为考虑如何将 AI 融入自身工作的企业主提供了具体的切入点。

基于对小型企业的实际支持

此次合作将 OpenAI 帮助所有者和小团队使用 AI 的工作与 America’s SBDC（美国小企业发展中心）的商业专业知识及其在社区中与企业主建立的信任关系相结合。去年11月，OpenAI Academy 联合 DoorDash、SCORE 以及当地商业组织，在美国五个城市举办了“小型企业 AI Jam”活动，为业主提供关于营销、客户沟通和日常运营等任务的实操帮助。我们于2026年7月推出的“ChatGPT for small business”项目，增加了培训和资源，以帮助企业主在工作中使用 AI。

我们与 America’s SBDC 的合作通过已在其社区中支持企业主的顾问延伸了这一工作。在整个试点期间，我们将跟进企业主，了解哪些做法有效、他们仍在使用的功能以及他们需要更多支持的领域。我们将学到的经验将塑造我们共同开发的培训和资源。

探索面向小型企业的工具和资源，或参加即将举行的网络研讨会
（在新窗口中打开）
，直接听取客户关于他们如何在日常工作中使用 ChatGPT Work 的分享。

对比菜单价格

在俄亥俄州经营三家餐厅的 Ted 和 Tami Taylor 使用 ChatGPT Work 在更新自家菜单价格前对比竞争对手的价格。这一分析帮助他们避免了可能导致部分商品失去竞争力的涨价。

阅读 Ted 和 Tami 的故事 ↗
（在新窗口中打开）

将专业知识转化为产品

Elizabeth Rider 使用 ChatGPT 为她的餐饮规划应用 Butler 模拟定价和用户增长，并处理产品和用户体验决策。她与三名开发人员和一名设计师共同构建了该应用。

阅读 Elizabeth 的故事 ↗
（在新窗口中打开）

扩展两人团队的能力

ATV Big Air Tour 的联合创始人 Larissa Guetter 表示，ChatGPT Work 帮助她的两人团队完成原本需要多名团队成员才能完成的工作，从而能够与预算和团队规模更大的企业竞争。

阅读 ATV Big Air Tour 的故事 →

打造创意业务

艾莉森·利德斯使用 ChatGPT 整理研究资料，并制作将色彩搭配与箴言相结合的每周艺术卡片。该项目逐渐发展为一项小型业务，ChatGPT 帮助她作为创意个体创业者开展工作。

阅读艾莉森的故事 ↗⁠
（在新窗口中打开）

将需求转化为功能

Goliath Data 利用 Codex 和 ChatGPT Work 将客户需求转化为软件功能，并监控夜间系统。随着这家位于查塔努加的公司扩大团队规模，工程师们会对拟议的变更进行审查。

阅读 Goliath Data 的故事 ↗⁠
（在新窗口中打开）

运营两人初创公司

汤姆·托马谢夫斯基在 freddy.coach 使用 Codex 进行产品开发与客户支持，该公司将可穿戴设备数据与 AI 连接起来。ChatGPT Work 帮助他处理公司行政事务，而他的两人团队则致力于业务发展。

阅读汤姆的故事 ↗⁠
（在新窗口中打开）

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September 30, 2026

Global Affairs
Helping small businesses put AI to work

Partnership with America’s SBDC will expand hands-on training and local guidance, while a new report explores what small teams are accomplishing with AI.

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Training advisors and reaching local small businesses
What small teams are making possible with AI
Building on practical support for small businesses

Small businesses are built on ambition: a craft you’ve perfected, a skill to share, a better way to serve a community. But turning that ambition and expertise into a business also means finding customers, managing finances, and handling marketing, often with a small team and little time to spare. AI can extend a team’s capacity, but figuring out where to start takes time too. A trusted advisor can make that first step easier.

Today, OpenAI is announcing a partnership with America’s SBDC⁠
(opens in a new window)
—the national network of small business development centers serving 1 million entrepreneurs each year—to help more small businesses use AI at work. In this initial phase, through OpenAI Academy’s Community Trainer Program, we plan to train around 150 Small Business Development Center advisors and bring hands-on workshops to SBDC networks across the country, with the goal of reaching at least 1,000 small businesses through in-person training and many more through one-on-one advising and resources we develop together.

Alongside this new partnership, we’re also releasing Small Businesses, Bigger Capabilities, a new report⁠
(opens in a new window)
examining how owners and small teams are using AI to expand what they can build and accomplish. The report finds that in just one recent week, from September 9-15, around 4 million small-firm employees worldwide used OpenAI’s tools. Through the SBDC partnership, we want to help even more owners build the skills and confidence to explore what AI could make possible for their businesses.

Training advisors and reaching local small businesses

The pilot will combine training for local advisors with opportunities for owners to learn, practice, and get ongoing help:

Training and credentialing advisors. America’s SBDC plans to select small business advisors for an OpenAI Academy training and credentialing pathway focused on helping small businesses apply AI. Through this training, we’re combining SBDC’s community expertise and trusted advisor relationships with AI tools, helping advisors equip owners to choose a useful starting point, use AI responsibly, and assess whether it’s helping their business. Advisors and staff will also prepare to lead group sessions through a separate facilitator pathway and small-business workshop module.

Hands-on local workshops. We plan to work with SBDC networks to host Academy Workshops, with at least one at each participating network. Modeled on OpenAI Academy’s three-hour, hands-on format, these sessions will help owners build and test ways to use ChatGPT on real business tasks and leave with a plan for putting those tools into practice. SBDC advisors will follow up afterward to help owners work through questions and see what’s proving useful.

Resources shaped by business needs. Together with America’s SBDC, we will create practical guides to putting AI to work and one companion guide focused on specific industries, shared across OpenAI Academy and America’s SBDC channels. Potential topics include marketing, operations, manufacturing, exporting, and government contracting. The guides will reflect what we learn from workshops and advising.

What small teams are making possible with AI

Our new report⁠
(opens in a new window)
, Small Businesses, Bigger Capabilities, brings together usage data and owners’ experiences to examine how small businesses are already using OpenAI’s tools. It finds that in a recent week in September, approximately 4 million employees at companies with fewer than 500 people used our products. Nearly one in five of those users worked at a business with fewer than 10 employees. And in August, agentic output tokens for products like ChatGPT Work and Codex—the units that AI models process and generate—made up two-thirds of all small business output tokens, up from just one-third in April 2026.

The report also examines the work small businesses are turning to AI to handle. In the sample, finance and accounting, supply chain, legal and compliance, and marketing each accounted for at least three times as large a share of small-business users’ interactions with AI agents as they did for larger-business users. These are areas where a small team may need help without having a dedicated specialist on staff.

For some owners, that help makes it possible to tackle work they would otherwise have left undone. Ted and Tami Taylor, who run three restaurants in New Mexico, used ChatGPT Work to compare competitors’ menu prices before updating their own. The analysis helped them avoid price increases that would have made some items uncompetitive. Ted says they would otherwise have skipped the comparison.

Other owners are using AI to pursue new business. Teri Moten used ChatGPT Work to research school districts in South Texas and prepare tailored outreach that she reviewed and sent. She reports booking a paid training session within ten days of starting that outreach. These experiences offer concrete starting points for owners considering how AI might fit into their own work.

Building on practical support for small businesses

This partnership brings together OpenAI’s work to help owners and small teams use AI with America’s SBDC’s business expertise and trusted relationships with owners in their communities. Last November, OpenAI Academy teamed up with DoorDash, SCORE, and local business organizations for Small Business AI Jams in five U.S. cities, giving owners hands-on help with tasks such as marketing, customer communications, and everyday operations. Our ChatGPT for small business program, introduced in July 2026, adds training and resources to help owners use AI at work.

Our partnership with America’s SBDC extends that work through advisors who already support owners in their communities. Throughout the pilot, we’ll follow up with owners to understand what’s helping, what they’re still using, and where they need more support. What we learn will shape the training and resources we develop together.

Explore tools and resources for small businesses, or join an upcoming webinar⁠
(opens in a new window)
to hear directly from customers about how they’re using ChatGPT Work in their day-to-day work.

Comparing menu prices

Ted and Tami Taylor, who run three restaurants in New Mexico, used ChatGPT Work to compare competitors’ menu prices before updating their own. The analysis helped them avoid price increases that would have made some items uncompetitive.

Read Ted and Tami’s story ↗⁠
(opens in a new window)

Turning expertise into a product

Elizabeth Rider used ChatGPT to model pricing and user growth and work through product and UX decisions for Butler, her meal-planning app. She built it with three developers and a designer.

Read Elizabeth’s story ↗⁠
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Expanding a two-person team’s capacity

Larissa Guetter, co-founder of ATV Big Air Tour, says ChatGPT Work helps her two-person team do work that would otherwise take multiple team members and compete with businesses with bigger budgets and teams.

Read ATV Big Air Tour’s story →⁠

Building a creative business

Allison Leeds used ChatGPT to organize research and develop weekly art cards pairing color palettes with mantras. The project became a small business, with ChatGPT helping her work as a creative solopreneur.

Read Allison’s story ↗⁠
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Turning requests into features

Goliath Data uses Codex and ChatGPT Work to turn customer requests into software features and monitor systems overnight. Engineers review proposed changes as the Chattanooga company expands its team.

Read Goliath Data’s story ↗⁠
(opens in a new window)

Running a two-person startup

Tom Tomaszewski uses Codex for product development and customer support at freddy.coach, which connects wearable data to AI. ChatGPT Work helps him handle company administration while his two-person team builds the business.

Read Tom’s story ↗⁠
(opens in a new window)

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2026
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