英国大型全能银行巴克莱（Barclays）正扩大与 Anthropic 的战略合作，旨在将其全球业务中整合安全、企业级的人工智能系统。

巴克莱正在全行范围内推广 Claude，以加速软件开发、现代化遗留系统并提高运营效率。作为此次推广的一部分，巴克莱预计到 2026 年底，其开发人员中采用 Claude Code 的比例将达到 50%，并在 2027 年成为大多数软件工程师的主流工具。

巴克莱利用 Claude 构建服务，以更好地服务客户

在大型、复杂且受高度监管的组织中整合人工智能，既需要强大的技术能力，也需要严谨的治理机制。扩大与 Anthropic 的合作反映了双方共同致力于负责任、可靠地部署人工智能，并实现切实成果，例如为客户提供更快的支持。

“衡量任何技术的真正标准在于它对客户、客户和合作伙伴产生的影响，以及它所促成的成果，”巴克莱集团联席首席运营官 Anne Marie Darling 表示。“在巴克莱扩大 Claude 的使用范围不仅仅是采用人工智能。它是关于改变工作方式：重新构想流程，提升客户和客户的体验，并在安全且治理良好的环境中构建一个更简单、更高效的组织。通过减少花在常规活动上的时间并简化决策过程，我们可以使同事能够将专业知识集中在最重要的地方，解决更复杂的问题，加速创新，并为我们的客户、客户和业务带来更好的成果。”

“软件工程和网络正受到日益强大的人工智能系统的重塑，”巴克莱集团联席首席运营官 Craig Bright 说。“我们正朝着人工智能作为一种日益增强的代理能力迈进，这种能力嵌入在我们构建、测试、保护和管理技术的方式中。在巴克莱，我们利用 Claude 帮助现代化遗留平台，提高软件质量，并让我们的技术专家专注于最复杂的挑战。熟练的工程师、网络安全专家与值得信赖的人工智能能力的结合，有可能从根本上改善大型企业中技术的开发和管理方式。”

Claude 赋能知识助手，加速客户服务

该合作伙伴关系已付诸实践的一个例子是巴克莱的同事知识助手（Colleague Knowledge Assistant），它帮助巴克莱英国员工在支持其超过 2000 万英国零售客户时更快地找到信息和答案。

该功能自 2025 年上线以来，通过检索增强生成（RAG）架构由 Claude 提供支持。已有超过 16,000 名同事采用了该助手，并处理了超过一百万次搜索。

结果是获取信息的速度更快，对客户的支持也更迅速。

提升巴克莱全球市场业务的运营效率

在巴克莱的全球市场业务中，Claude 模型正在帮助简化客户咨询的处理和管理流程。

团队使用 Claude 模型对传入的电子邮件进行分类、丰富内容并确定最佳处理路径，从而帮助优先处理并确保请求包含运营同事采取行动所需的信息。该平台每天处理约 120,000 封电子邮件，在减少人工处理活动的同时，帮助同事更高效地识别并采取相关行动。

负责任地扩展人工智能应用

随着巴克莱继续扩大其人工智能的使用范围，负责任的部署仍然是合作伙伴关系的核心。该银行对人工智能应用场景实施强有力的治理、安全控制和人工监督，确保技术在整个组织内安全有效地部署。

“我们与巴克莱的合作对我们来说在英国是一个重要的里程碑。巴克莱在全球范围内为数百万客户和客户提供服务，因此其对人工智能的标准非常高。这就是为什么巴克莱在推出Claude时采取了严格的安全措施和监督机制。”Anthropic首席商务官保罗·史密斯表示。“如今，Claude已帮助16,000名巴克莱员工为客户寻找答案，每天处理12万封电子邮件，并将在2027年前普及至大多数巴克莱工程师手中。很少有机构对人工智能提出如此高的标准。”

展望未来

此次扩大合作反映了巴克莱长期致力于利用人工智能提升生产力、增强韧性以及改善客户和客户的成果。通过将Anthropic的前沿AI能力与巴克莱对负责任创新的关注相结合，双方正携手在全球最大的金融机构之一范围内扩展实用的人工智能应用。

Barclays, the British universal bank, is expanding its strategic collaboration with Anthropic to integrate secure, enterprise-grade AI systems across its global operations.

Barclays is extending Claude across the bank to accelerate software development, modernize legacy systems, and improve operational efficiency. As part of this rollout, Barclays expects Claude Code adoption to reach 50% of its developer population by the end of 2026, rising to a majority of software engineers in 2027.

Barclays builds with Claude to better serve customers

Integrating AI across a large, complex, and highly regulated organization requires both capable technology and disciplined governance. Expanding its collaboration with Anthropic reflects a shared commitment to deploying AI responsibly, reliably, and in ways that deliver real outcomes, such as providing faster support for customers.

“The true measure of any technology is the impact it has on customers, clients, and colleagues, and the outcomes it enables,” said Anne Marie Darling, Group Co-Chief Operating Officer at Barclays. “Expanding the use of Claude across Barclays is about more than adopting AI. It is about transforming how work gets done: reimagining processes, enhancing customer and client experiences, and building a simpler, more efficient organization within a secure and well-governed environment. By reducing time spent on routine activities and streamlining decision-making, we can enable colleagues to focus their expertise where it matters most, solving more complex problems, accelerating innovation, and delivering better outcomes for our customers, clients, and business.”

“Software engineering and cyber security are both being reshaped by increasingly capable AI systems,” said Craig Bright, Group Co-Chief Operating Officer at Barclays. “We're moving towards AI as an increasingly agentic capability embedded within how we build, test, secure, and operate technology. At Barclays, we're using Claude to help modernize legacy platforms, improve software quality, and allow our technical experts to focus on the most complex challenges. The combination of skilled engineers, cyber specialists, and trusted AI capabilities has the potential to fundamentally improve how technology is developed and managed across large-scale enterprises.”

Claude powers knowledge assistance to speed up customer servicing

One example of the partnership already in action is Barclays’ Colleague Knowledge Assistant, which helps Barclays UK employees find information and answers more quickly when supporting their over 20 million UK retail customers.

The capability, which has been live since 2025, is powered by Claude through a retrieval-augmented generation architecture. More than 16,000 colleagues have adopted the assistant, and it has handled over one million searches.

The result is faster access to information and quicker support for customers.

Enhancing operational efficiency in Barclays’ Global Markets business

Within Barclays' Global Markets business, Claude models are helping streamline how client inquiries are processed and managed.

Teams use Claude models to classify, enrich, and determine the optimal processing route for incoming emails, helping to prioritize and ensure requests contain the information needed for operations colleagues to take action. The platform processes approximately 120,000 emails each day, reducing manual handling activity while helping colleagues identify and act on relevant information more efficiently.

Scaling AI responsibly

As Barclays continues to expand its use of AI, responsible deployment remains central to the partnership. The bank applies robust governance, security controls, and human oversight to AI use cases, ensuring technology is deployed safely and effectively across the organization.

“Our work with Barclays is a significant milestone for us in the UK. Barclays serves millions of customers and clients across the globe, so their standard for AI is high. That's why Barclays is rolling Claude out with strong security and oversight,” said Paul Smith, Chief Commercial Officer at Anthropic. “Claude now helps 16,000 Barclays’ colleagues find answers for customers, sorts 120,000 emails a day, and will be in the hands of most Barclays engineers by 2027. Very few institutions hold AI to such a high standard.”

Looking ahead

The expanded partnership reflects Barclays’ long-term commitment to using AI to improve productivity, strengthen resilience, and improve customer and client outcomes. By combining Anthropic’s frontier AI capabilities with Barclays’ focus on responsible innovation, the organizations are working together to scale practical AI applications across one of the world’s largest financial institutions.